Returns

Bikes 4 School and Wheelies Direct Cycle Solutions Ltd take every care to ensure that your ordered products arrive with you in pristine condition. All goods are carefully packaged and processed through our internal quality control department. However should any product arrive and you are not happy we will attempt to remedy this as quickly as possible.

Returning unwanted or wrong goods.

If you are unhappy with your purchase, simply return your item/s to us in their original packaging within 7 days of receipt. Please include the returns sheet to provide us with your details and to let us know the reason for the return.

We will refund the item(s) minus any postage paid and any refund charges that may be imposed by your credit card company. You will be responsible for the returned product(s) until they reach us. Therefore, we recommend you use a delivery service that insures you for the value of the goods.

If you received something different from what you ordered, please return this within 30 working days in its original packaging and unused and there will be no charges.

Order cancellation

Orders can be cancelled either by telephoning us on 0845 27 999 70 or by e-mailing info@bikes4school.co.uk. If your order has been shipped, then a return will need to be arranged. You will be credited once the goods have been received back with us.

Faulty or damaged goods

If a product has arrived with a fault or damage of any kind you should contact us on 08450 71 30 20 to discuss the best course of action.